Terms of Service
Effective Date: February 16, 2026
Introduction
These Terms of Service ("Legal Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you" or "User"), and iTrials Inc. ("Company," "we," "us," or "our"), a Delaware corporation with its principal place of business at 450 W Charleston Rd, Palo Alto, CA 94306. These Legal Terms concern your access to and use of the iTrials platform, including our autonomous AI agents and related services (collectively, the "Services").
IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Our Services
We provide a category-defining Agentic AI platform designed to revolutionize clinical trial patient recruitment and manage enrollment workflows. Our autonomous AI agents include, but are not limited to, the Eligibility Matching Agent and the Medical Record Analysis Agent.
Clinical Decision Support Disclaimer (Edge Case)
Not a Substitute for Professional Judgment
The Services provide clinical decision support and automated data analysis. They are NOT a substitute for professional medical judgment, diagnosis, or treatment.
Verification Mandate
The autonomous AI agents provide automated analysis of clinical records. You are solely responsible for verifying the accuracy of any AI-generated eligibility matches, cohorts, or clinical insights before taking any action, including enrolling a patient in a clinical trial.
No Medical Advice
iTrials does not provide medical advice or engage in the practice of medicine.
Data Integrity and EMR Integration
Source Data
The accuracy of the Services depends on the quality and completeness of the data imported from your Electronic Medical Record (EMR) systems (e.g., eClinicalWorks).
Liability
We are not responsible for inaccuracies, errors, or "hallucinations" in AI output caused by corrupted, incomplete, or incorrectly formatted source data provided by you.
Data Ownership and Intellectual Property
User Ownership
You retain exclusive ownership of all right, title, and interest in and to: the original data you provide to the Services; all insights, analytics, or results generated by the iTrials platform based on your data.
Company IP
We retain exclusive ownership of the platform, the autonomous agents, underlying algorithms, source code, and all improvements made thereto.
De-identified Data
We may use de-identified and aggregated data to improve our models. Once de-identified in accordance with HIPAA standards, this data is no longer your property and may be used by us for any lawful purpose.
Prohibited Data and Identifiers
Permitted Identifiers
You may provide names, dates, zip codes, telephone numbers, and email addresses as necessary for recruitment.
Prohibited Information
You are expressly prohibited from uploading or transmitting Social Security numbers, medical record numbers, or specific financial/payment information to the Services.
User Representations
By using the Services, you represent and warrant that:
You have the legal capacity to comply with these Legal Terms;
You have obtained all necessary patient authorizations or waivers required under HIPAA to provide data to the platform; and
Your use of the Services will not violate any applicable law or regulation.
Term, Termination, and Data Portability
Termination
We or you may terminate your access to the Services in accordance with the terms of your Master Service Agreement (MSA).
Retrieval Period
Upon termination, you will have a period of thirty (30) days to download and export your data and insights from the platform.
Final Deletion
Within thirty (30) days following the retrieval period, we will permanently remove and delete your data and insights from our active clusters and storage systems, as per our Data Use Agreement (DUA).
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION.
Governing Law and Dispute Resolution
Governing Law
These Legal Terms are governed by the laws of the State of California.
Binding Arbitration
Any dispute shall be resolved through binding arbitration in Santa Clara, California, under the rules of the American Arbitration Association (AAA).
Contact Us
iTrials Inc.
450 W Charleston Rd,
Palo Alto, CA 94306.
Email: connect@itrials.ai
Security & Compliance
Built for healthcare. Designed for trust.
Privacy-first architecture
Patient data stays within site-controlled environments.
HIPAA-aligned by design
Our infrastructure and workflows align with HIPAA Security and Privacy Rules.
SOC 2 compliant operations
We maintain SOC 2 controls across security, availability, and confidentiality
Standards-based interoperability
Built on HL7 FHIR®, enabling secure, modern data exchange with EHR systems
